CALL CENTER, REQUEST / COMPLAINT, SOCIAL MEDIA, SURVEYA, EVENT, CALENDAR, INVENTORY AND PROJECT MANAGEMENT SOFTWARE SERVICE PROCUREMENT
CALL CENTER, REQUEST / COMPLAINT, SOCIAL MEDIA, SURVEYA, EVENT, CALENDAR, INVENTORY AND PROJECT MANAGEMENT SOFTWARE SERVICE PROCUREMENT
The procurement of CALL CENTER, REQUEST/COMPLAINT, SOCIAL MEDIA, SURVEYS, EVENTS, CALENDAR, INVENTORY, AND PROJECT MANAGEMENT SOFTWARE services will be tendered through open tender procedure in accordance with Article 19 of Public Procurement Law No. 4734. Detailed information regarding the tender is provided below:
Tender Registration Number (TRN) | : | 2025/1700734 |
1- Administration | ||
1.1. Name | : | AVCILAR MUNICIPALITY INFORMATION TECHNOLOGY DIRECTORATE |
1.2. Address | : | AMBARLI MAH. NAIM SULEYMANOGLU STREET NO:10 AVCILAR/ISTANBUL |
1.3. Telephone number | : | 4446989 |
1.4. Website where the tender document can be viewed and downloaded | : | https://ekap.kik.gov.tr/EKAP/ |
2- Tender
2.1. Date and Time | : | 03.11.2025 - 14:00 |
2.2. Address where e-bids will be opened | : | AVCILAR MUNICIPALITY INFORMATION TECHNOLOGY DIRECTORATE |
3- The subject of the tender is the procurement of services
3.1 Name | : | CALL CENTER, REQUEST / COMPLAINT, SOCIAL MEDIA, SURVEYA, EVENT, CALENDAR, INVENTORY AND PROJECT MANAGEMENT SOFTWARE SERVICE PROCUREMENT |
3.2. Quality, type and quantity | : | 1 CALL CENTER, REQUEST / COMPLAINT, SOCIAL MEDIA, SURVEYAL, EVENT, CALENDAR, INVENTORY AND PROJECT MANAGEMENT SOFTWARE WILL BE PROCURED. Detailed information can be found in the administrative specifications in the tender document on EKAP. |
3.3. Place of construction/delivery | : | INFORMATION TECHNOLOGY DIRECTORATE WAREHOUSE |
3.4. Duration/delivery date | : | 30 (thirty) days from the date of commencement of work |
3.5. Date of commencement of work | : | Work will begin within 1 day from the date of signing the contract. |
4- Participation and qualification criteria: 4.1. The information and documents that must be submitted by bidders regarding the participation and qualification criteria within the scope of e-bids, as well as information and documents regarding non-price elements, are listed below: 4.1.1 . Offer letter. 4.1.2. Information and documents demonstrating authorization to make an offer: 4.1.2.1. In legal entities; information and documents regarding the officials under the management of the bidders and, if relevant, partners and partnership rates (excluding publicly offered shares)/members/founders. 4.1.2.2. In case of participating in the tender by proxy, information and documents regarding the proxy. 4.1.3. Temporary guarantee. 4.1.4 In case the bidder is a business partnership, business partnership declaration.
4.2. Information and documents regarding economic and financial qualifications and the criteria they must meet:
No information, documents or criteria regarding economic and financial qualifications have been specified.
4.3. Information and documents regarding professional and technical competence and the criteria they must meet:
No information, documents, or criteria regarding professional and technical qualifications have been specified. 5- The most economically advantageous offer will be determined solely on the basis of price. 6- Only domestic bidders may participate in the tender. 7- Bidders are required to log in to their EKAP account and download the tender documents. 8- Bids must be prepared using the bid letter, tender participation document, and other attachments via EKAP. They must be signed with an e-signature and submitted via EKAP by the tender date and time. 9- Bidders will submit their bids in unit price format based on the total price calculated by multiplying the quantity of each work item by the unit prices offered for these items. Following the tender, a unit price contract will be signed with the awarded bidder. 10- Bids will be submitted for the entire project in this tender. 11- Bidders will provide a provisional guarantee of their own choosing, not less than 3% of the bid price. 12- There will be no electronic auctions in this tender. 13- The validity period of submitted bids is 30 (thirty) calendar days from the tender date. 14- Bids cannot be submitted as a consortium. 15- Other matters:
Limit Value Coefficient (R) to be Applied in the Tender: Services for Computer Systems/0.88 An explanation will be requested from the bidders whose offer is below the limit value, in accordance with Article 38 of the Law.
Press Number: ILN02313465 #ilan.gov.tr
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