Travel Managers Are Fed Up With Their Corporate Booking Tools

Corporate travel managers are done making excuses for legacy booking tools. With low adoption, clunky interfaces, and limited inventory still plaguing the user experience, companies are moving fast to rethink their tech stack.

Many travel managers are disenchanted with their corporate booking tools. A recent Global Business Travel Association of Survey of U.S. and Canada-based corporate travel managers found: 57% reported friction with online booking experiences for unprofiled guest travel [contractors, job candidates etc.]. 50% cite issues with meeting and event travel. 64% of buyers said managing exchanges and cancellations is a pain point. 54% said their tools struggled with unused tickets. 46% cited limited access to New Distribution Capability (NDC) fares. Business travelers are definitely feeling that frustration, as well. The survey also found that 81% of travel managers responded that hotel bookings made outside the corporate booking tool grew or stayed the