Lloyds Bank is back online following a 3-hour outage that left thousands of Brits unable to access their accounts on payday
Published: | Updated:
It is the banking app used by millions of people around the UK.
But this morning, the Lloyds Bank app went down in a three-hour crash, which left thousands of Britons unable to access banking services on payday.
According to Down Detector, disruption began shortly after 05:00 BST this morning, with a peak of over 700 outage complaints.
Of those customers affected, 59 per cent said they were having issues with mobile banking, a further 28 per cent with mobile login, and 13 per cent with general online banking.
A Lloyds Bank spokesperson told Daily Mail: 'Our app is up and running, although we know it’s taking some customers a bit longer than usual to get logged on at the moment, and our advice is to wait a few extra moments or give logging on another try.'
However, furious customers have flocked to social media to share their frustrations with the poorly timed disturbance.
On X, one customer wrote: 'I’ve just transferred money from another bank to Lloyds so I can pay my bills.
'And now I can’t get access to my money as my app keeps crashing!'
This morning, the Lloyds Bank app went down in a crash, which left thousands of Britons unable to access banking services on payday.
Customers began reporting issues on Down Detector shortly after 05:00 BST this morning, with complaints quickly rising to a peak of over 700 disruption reports
The bank confirmed to individual customers that there are service disruptions to the app, but did not make a statement while the issue was ongoing
The issues appeared to be widespread across the country, according to Down Detector's outage map.
Issues were reported by customers in almost all major UK cities, including Manchester, Birmingham, Nottingham, and London.
While Lloyds Bank did not make an official statement while the issue was ongoing, the bank confirmed to individual customers that there were issues.
Replying to one customer's complaint, Lloyds Bank wrote: 'Some customers are having issues with our app right now. Bear with us as we fix this.'
However, many customers were left confused as to why they had been unable to access their banking services this morning.
One customer wrote on X: '@LloydsBank are you aware the online mobile banking app keeps crashing when trying to open?'
Another added: 'Mobile app crashing whilst trying to login. What’s going on?'
While one confused customer asked: '@LloydsBank since your latest iOS app update, my app crashes immediately when trying to open this app. Dodgy update rolled out or what’s going on?'
According to Down Detector, the issues were widespread throughout the UK and affecting most major cities, including Manchester, Nottingham, Birmingham, and London
Starting this morning, many Lloyds Bank customers reported that they were having trouble opening their banking app
Confused customers took to social media to try to discover why their banking services were suddenly unavailable
For some customers, the issues began after installing the latest update for the app. Lloyds Bank has now confirmed that these issues are resolved, but says that opening the app could still be slow
The biggest problem for many app users has been that this outage came on the day many receive their salaries and pay their bills.
Without access to banking services, some customers took to social media to complain that they had been left unable to pay important bills.
'My banking app will not let me log in and I need to pay some bills,' wrote one commenter.
'@LloydsBank are a joke. App not working on payday,' added another.
However, if you have incurred any costs as a direct result of the outage you might be able to get your money back.
For example, if you were unable to pay your bills or file your Self Assessment Tax return, you might be able to claim back any fines you receive.
If you do encounter issues, it's worth keeping a careful record of what happens, including the details of any representative from the bank you speak to.
You should then be able to make a formal complaint via the Barclays website.
The disruption came at a particularly inconvenient time for many customers who receive their salaries and pay their bills today
With the outage coming on payday, many customers complained that they have been left unable to pay important bills
If you're unhappy with how the bank handles your case, you can choose to escalate the issue to the Financial Ombudsman Service.
This independent body will consider the evidence you present and make a decision regarding your claim.
If you do lose any money due to this outage, the Ombudsman could intervene on your behalf to force the bank to pay you back.
However, there is no guarantee of getting back any money you lose.
Consumer rights advocate Which? has compiled the steps to follow when your can't access your online banking service or app.
Such an issue usually results from an IT glitch or a maintenance update.
- If you’re experiencing online banking or mobile app problems today, see if you can contact your bank to get things resolved.
- If you can, go to your local bank branch - especially if you urgently need to access your money.
- If you don’t have a local bank branch nearby or transport to get to it, try and call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or phone lines are busy, try contacting your bank on social media to ask what to do - but don’t ever share your account details over social media.
- For any reason if you suffered a financial loss because you weren't able to access your funds, you may be entitled to compensation.
Source: Which?
Daily Mail
