Is this Revolut email genuine? It's asking me out of the blue to confirm personal details but how can I be sure it's not a scam…
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I’ve been receiving emails from what I think is a Revolut email asking me to confirm personal details for my account.
I use the account occasionally when I go abroad.
The emails tell me to click on a link to update my personal details but I am wary of it, given other banks say they will never contact you to ask for personal details or ask you to follow a link to log on to online or mobile banking.
I have been receiving an email a week since April and most recently Revolut has said it will shut down my account if I don’t confirm my personal details.
How can I be sure it’s not?
Revolut sends customers emails asking them up update personal details, they contain a link to take customers to their bank account
Helen Kirrane of This is Money replies: I can understand your concern, but Revolut has confirmed this is a genuine email.
You told me you thought the email had all the hallmarks of a scam, with the deadline for action, a link to click, and the request for personal details.
It's best to be vigilant, especially given all of the high profile cyber attacks in recent months, hitting M&S, Co-op and HMRC.
Revolut says it sends emails like this periodically as part of its normal communications with customers.
The email came from a Revolut email the bank uses to send out customer communications - [email protected].
The attached link in these emails, which appears in a blue box, brings customers to their Revolut app where they will be prompted to enter their details.
Revolut won't ask customers to confirm or make changes to their details anywhere other than in its banking app, the link was just a way to get you there.
In addition, there was an issue with the formatting on the emails you received from Revolut which may have thrown you. Revolut is looking into this.
The Information Commissioners Office and Article 5 of GDPR require firms to take steps to keep customer information up to date to help prevent fraud.
The financial regulator, the FCA, does not have rules on how specifically banks should keep this information updated.
Not all banks send a link to direct customers to app or online banking in an email.
Santander and Barclays, for example, do not ask customers to log on to online or mobile banking through a link so customers know an email is genuinely from Santander.
While Lloyds Bank may send customers links to its secure app. Emails from Lloyds to customers will always include your name, and the last four digits of an account you have with it.
A Revolut spokesman replies: These are genuine Revolut comms sent to customers to ensure all details are correct on their accounts, sent from our Revolut email. These are sent periodically to our customers.
The attached link on the email only takes users back to their Revolut app where they will be prompted to securely their details
Revolut will never ask customers to confirm or make changes to their details anywhere other than in-app
The Financial Conduct Authority declined to comment. If in doubt, always check with your bank via its in chat function or telephone number, usually located on the back of your debit card.
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