Vodafone Business launched future technology solutions at Tech Connect

Vodafone Business Tech Connect, one of the largest technology gatherings in Türkiye, was held with over 2000 participants, and while Vodafone Business provided its participants with new perspectives on the future, it also launched its new services based on IoT and productive artificial intelligence with panels and various activities throughout the day. Vodafone Business, which brought together the latest technology solutions with businesses in the “Ready for Tomorrow’s Business World Today: New Generation Product and Technology Strategies” panel, also received full marks from companies for the launch of new services it produced for its current innovative technologies.

New customer channel from Vodafone Business

The first technology solution launched by Vodafone Business at Tech Connect was Red Console. In order to provide an uninterrupted experience for its corporate customers, Vodafone Business announced its renewed digital customer channel Red Console, which offers the convenience of performing all transactions 24/7 quickly and without waiting; thus, all services received such as mobile, data, voice, cloud and security can be viewed, while also offering ease of use through a single interface. In this way, customers have the convenience of performing fast transactions 24/7 without needing anyone for both mobile and fixed services.

With chat robot TechBot, answers to all questions are ready in 10 seconds

Vodafone Business, which also launched TechBot, an innovative technology methodology that works on a knowledge base, demonstrated that thanks to TechBot, support teams can instantly access the most up-to-date information on a single platform, while also increasing the speed of resolution of problem notifications from customers by 30 percent. Vodafone Business support teams can quickly receive support in case of malfunctions with Techbot, which can respond within 10 seconds in problematic situations and maximize customer satisfaction with improved accuracy, and thus can enter error codes into Techbot, a chatbot that uses productive artificial intelligence technology, and can intervene in problems quickly and accurately.

Optimizing network resources with AI-based SD-WAN solution Robin Hood AI

With the introduction of SD-WAN, a software-based wide area network technology, a significant transformation in network structures in terms of central management, flexibility and security has begun. Although this transformation allows businesses to divide and segment their network capacities according to their needs, it is not possible to manage the correct distribution simultaneously and manually due to increasing interaction, integrated systems and periodic densities. Vodafone Business, which has implemented the artificial intelligence-based SD-WAN solution Robin Hood in order to solve this problem, recently introduced this technology at Tech Connect. While changing capacity needs can be responded to instantly without manual intervention thanks to Robin Hood, network resources are dynamically optimized, business processes continue uninterruptedly and efficiently and traffic routing decisions are automated with artificial intelligence algorithms.