Deputies approve the right to cancel digital subscriptions without obstacles

The Chamber of Deputies unanimously approved an initiative promoted by Morena (Nationalist Party) to ensure that digital platform users can cancel their subscriptions whenever they want, without facing obstacles imposed by the companies. This measure impacts a market that represents approximately 2 trillion pesos annually and protects the rights of millions of users in the country.

With 438 votes in favor and support from all parliamentary groups, the initiative modifies sections VIII and IX of Article 76 of the Federal Consumer Protection Law. The proposal was waived from committee proceedings and will be sent to the Senate to continue its legislative process.

Ricardo Monreal Ávila, coordinator of the Morena party, emphasized that many digital platforms offer subscriptions that are easy to sign up for but extremely complicated to cancel. This type of practice generates prolonged forced payments, affecting consumers, who in some cases must continue paying for months or even years against their will.

The reform establishes that providers must notify users five days before their subscription expires, asking if they wish to continue. If they decline, charges will be suspended immediately. This measure aims to make processes more transparent and prevent automatic charges without the customer's consent.

In the audience, representatives from all parliamentary groups agreed that consumer rights are in the public interest and should be regulated harmoniously. PAN coordinator Elías Lixa welcomed the political convergence and proposed adjustments to ensure that automatic payments are only executed with a prior contract.

Monreal announced that his party will support initiatives from other political forces when it comes to protecting citizens, and announced that legislation will be passed to prevent abusive charges on credit cards, insurance, and transportation, extending protection beyond digital platforms.

With this reform, users will have real control over their digital services, preventing unauthorized charges and ensuring transparency in the purchase and cancellation of subscriptions. This initiative sets a precedent in the defense of consumer rights in Mexico, strengthening regulation against abusive practices.