Following Invima's warning: the response of the shampoo company considered risky

The National Institute for Food and Drug Surveillance (Invima) issued a health alert to Colombian residents regarding a specific batch of Tec Italy Totale shampoo, a product from Henkel Capital SAS. In response to this situation, the company issued a statement on the actions it is taking to protect the health of all those who consume this product. What was the statement?

Through a statement published directly on the official website, Henequén took immediate and voluntary action to recall some units of the soapy hair-washing substance following authorities' analysis of contamination that can cause various symptoms.

Henkel acknowledged that its entry into the Colombian market was achieved through wholesale distributors and beauty salons that the company has throughout the country.

(See more: This is the Colombian coastal town everyone should visit once in their life) "So far, no related health effects have been reported; however, consumers who have purchased a piece with the characteristics described above should discontinue use. Likewise, if you experience any symptoms or have any medical questions, it is necessary to consult a doctor immediately," the aforementioned company stated. What actions should you take if you have Tec Italy Totale shampoo in your home?

In an effort to prevent further inconvenience, the aforementioned brand has opened a customer service channel for all consumers who have this cleaning product in their homes.

You must send an email to [email protected]. You will also have access to the following telephone lines: In Bogotá (+57 1) 4229405 or the national line 018000-115440.

(See more: What is the difference between a retirement pension and an old-age pension in Colombia?) Henkel stressed that each person who establishes communication must present corresponding evidence where the lot in question can be seen: 7501438375850. (See more: The small town in Colombia that looks like Europe: Swiss-style houses, bridges and canals) "The company is carrying out this recall under the guidelines and with the knowledge of the Superintendency of Industry and Commerce and the National Institute for Food and Drug Surveillance INVIMA," they concluded.